Do I need to make a reservation?:
Reservations are not required, however it is a good idea to place your order as soon as possible to ensure that we are not sold out for your event.
How do I get a quote/make a reservation/reserve items?:
You can call, email, or put a quote together on our website.
We suggest calling, since we can discuss the details of the event and give you the best possible accurate quote.
All orders require signed paperwork, a 50% deposit, and need to have a credit card on file (for security purposes in case the items do not come back).
How does payment work?:
We accept all major credit cards: American Express, Visa, MasterCard, and Discover
You can pay cash as well. We just need to receive the deposit or final payment before delivery.
We require a 50% deposit to hold the items and then the balance is due the week of the event before the delivery/will call pickup date.
After the initial deposit, you are more than welcome to make multiple payments leading up to the event.
We can also accept checks at the manager's discretion. Please call the office to discuss.
Do you accept payment upon delivery?
Unfortunately we do not accept payment upon delivery for any reason.
Can I make changes to my reservation?:
Yes, of course. You can make changes to your reservation as long as we have the items available.
If you are taking items off of your order, all final changes need to be made at least 7 days before delivery/will call pickup date. If you are adding items, all final additions need to be made at least 3 days in advance.
Once it is past the 7 days, you can still take items off, but the same amount will still be charged.
For tent rentals no changes or cancellations within 10 days of scheduled setup date (after 10 days, a cancellation fee will apply).
What happens if I need to cancel my whole order?:
Our cancellation policy is that you can cancel, without any penalties, up to 7 days before delivery/will call pickup date. Once it is past the 7 days before, it is a 50% cancellation fee.
What if items are broken or damaged? What is the damage waiver?:
You are responsible for ALL items during your rental period. If there are any damaged or broken items, you will be charged the replacement value of the item with the credit card on file (replacement costs varies depending on the items).
However, if you take our damage waiver, you will not be responsible for any accidental damages or broken glasses/china. It is 7% of the rentals and acts like insurance when you rent a car. It covers you while the items are in your care, but you do not get it back at the end of the rental period.
Things NOT covered under the damage waiver: mildew, mold, water damage, fading (due to leaving out in the sun way too long)
Is there a charge for delivery?:
Yes, our delivery fees start at $55 (within 10 miles) and up depending on the location and type of venue.
All standard deliveries will be delivered anytime between 9-6pm PST
If you require a time specific delivery and/or pickup, additional fees will apply. Please call to get a quote.
Do I need to be home to accept the delivery?:
If we have received all the completed paperwork for your order than no one needs to be home as long as we have access to the backyard or venue. We will stack your items for you neatly there. We will not access a back yard with loose dogs for the safety of our employees.
Same goes for when we are picking up.
Is setup/breakdown included?:
Unfortunately setup and breakdown is not included on most items. Please call the office to get a quote.
Certain items do include standard setup/breakdown like stages, festival lights, dance floors, tents, etc.
Any items that are just being dropped off (no setup) will need to be in the same condition as they were dropped off. i.e.: chairs need to be stacked back in piles, any china, flatware, or glassware will need to be put back in their original crates. For linens, a linen bag will be provided to put used linens in.
Can someone visit my home or event site for an inspection?:
Yes, we can have an event consultant come out to measure and layout your yard or event site for a site inspection fee of $50. If you decide to book with us, the fee goes towards your event total.
Do I need to wash the dishes, glassware, linens etc?:
No, nothing needs to be washed or cleaned before being returned. They do however need to be free of any food debris, liquids, and needs to be dry before they are returned.
Please rinse and scrape off excess food from dinnerware and utensils and place back in the delivery crates. Please make sure to shake out all linens and that they are dry before placing them in the linen bag provided (mold will form or mildew if this is not followed).
We will wash and sanitize all items upon return for future rentals.
If you have any other questions that are not on here, please contact us via phone or email.